82 - Building Award-Winning Customer Education Programs - Naomi Worden

I'm thrilled to have Naomi Warden, Director of Customer Enablement at OpenGov, join me on the show as we explore her inspiring journey from growing up in rural Texas to her current position in the tech industry. Naomi's passion for impact and inclusivity shines through, and she shares how her career has been instrumental in creating more opportunities for everyone. From her humble beginnings in customer support to building award-winning customer education programs, you won't want to miss Naomi's story and her insights on creating a career full of impact and opportunity.Listen in as Naomi discusses the fundamentals of customer enablement and her experience in building such programs for startups, including her work at ClickUp. We dive into the challenges and successes of launching ClickUp's University and the benefits of becoming a certified ClickUp Admin. Naomi also offers valuable advice on creating customer enablement at scale and the importance of thought leadership in the field. Lastly, we explore Naomi's leadership approach to establishing an OKR structure and prioritizing tasks in a fast-paced environment, along with her productivity tips for organizing content and understanding roles and responsibilities. We also discuss the importance of one-on-ones and career conversations for building trust and employee retention. This episode is packed with insights and inspiration from Naomi's journey, and it's a must-listen for anyone interested in customer success and creating a positive impact in the tech industry.In this episode, you'll learn about: Naomi's journey into Tech, from Support to Customer Success and EducationWhere to start when building a customer education programTips for being highly effective and organised in a high-paced environmentBuilding customer programs as revenue streams The value of building OKRs with the teamLeadership tips for leading your 1:1s and career conversations Episode chapters:(0:00:09) - Naomi's Journey into Tech(0:13:28) - Building Customer Enablement for Startups(0:22:21) - OKR Structure and Productivity Tips (0:32:08) - Tips for 1:1s and Post-Sale LeadershipFollow Naomi!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie