70 - How to Build a Customer-Centric Organisation - Kia Puhm  

Women in Customer Success Podcast - A podcast by Marija Skobe-Pilley

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In this episode, I’m talking to Kia Puhm, Founder and CEO of DesiredPath, a CX solution that helps companies be customer-centric to achieve smarter, faster revenue growth. Fun facts about Kia: Kia speaks 3 languages well, and 2 passively. She is an Extroverted Introvert Kia used to be an elite world-class athlete in swimming! 🏊‍♀️Career Journey: Kia has 28 years of experience in the software industry, has spent the last 8 years consulting and is now the founder and CEO of Des...