61 - The Fundamentals of Customer Success - Jan Young

Women in Customer Success Podcast - A podcast by Marija Skobe-Pilley

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In this episode, we're sharing the conversation with Jan Young, a wonderful customer success enthusiast, very well known within the industry and the wider CS communities. Currently, she's the Senior Customer Success Consultant at The Success League, a board member for Gain Grow Retain and a founding community lead with CS Insider. We talk about: ✨ The passion for Customer Success ✨ What is consulting and what is customer success ✨ Tips for transitioning to customer success ✨ The correlation...