57 - Are you Friends with your Customers? - Sumitra Narayanan

Are you friends with your customers? Should you be? Would you take your customer out for a coffee? If you are wondering what's the right approach, you're not the only one. Sumitra was also wondering...and then started writing about it. In #Episode57, Sumitra is sharing her tips on your relationship with customers:getting out of the 'customer' categoryfinding mutual interests maintaining relationship Sumitra is sharing her exciting journey from a Standford graduate (Computer Science) to a career in Customer Success. It's refreshing to hear her perspective on Customer Success and what she enjoys the most, given her extraordinary technical background. Sumitra Narayanan is currently an Associate Director of Customer Success at LinearB and a contributor at CS Insider, leading her own 'Sumi Success Tips' column.People she admires: Pooja Sankar - Piazza http://www.piazza.comConnect with Sumitra: https://www.linkedin.com/in/sumitra1/*********About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!*********CURATED CONTENTIf you like this episode, you will also like:#16 - From Google to CSM Hero - Claire O'Regan#19 - How to be a CSM Your Clients will Adore - Katie Sloop#35 - Career Lessons for Young Professionals - Karolina Adamus#36 - How to Become an Exp__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie