49 - How to Build a Customer Success Team in EMEA - Christine Hale

Today on the show I talk to Christine Hale, Senior Manager of Customer Success at Intelex. Tina is sharing her experience of building a European Customer Success team from the ground up. When Intelex was opening European operations, Tina moved across the world, from Toronto headquarters to London, alongside five other individuals - and embarked on the European adventure of building departments and international operations. We talk about: How to prepare for leading an international team?What to do before you land at the new destination? How to approach CS hiring when building a team?How to align the global customer success strategy with the regional approach?I was privileged to work in Tina's team during my days at Intelex, she's very much responsible for my love for customer success! I hope you'll enjoy this episode.Follow Christine!___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!___________________________________________________CURATED CONTENTIf you like this episode, you will also like:34 - How to Be a Boss of Your Career - Emilia D'Anzica36 - How to Become an Expert on Yourself - Ronni Gaun41 - How to Set Your Team Up for Success - Emily Garza__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie