41 - How to Set Your Team Up for Success - Emily Garza

Women in Customer Success Podcast - A podcast by Marija Skobe-Pilley

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In today's episode, I'm talking to Emily Garza - AVP of Customer Success at Fastly, and the Founder of ValueCS with Emily. We start the episode by exploring how Emily's background in Sales and sales enablement is a great stepping stone for the Customer Success industry. In this episode, you'll hear about the following: Brag sheet - what is it and why you should have one!Creating Customer Success teams - where to start from and how to set the team up for success?Coaching - how to...