32: How to Sell as a Customer Success Manager - Kristen Hayer

In this episode, I am talking to Kristen Hayer, the Founder and CEO of The Success League, a boutique consultancy helping organisations to develop top-performing customer success programs. Kristen has years of experience in running sales and customer success teams. Before starting her own business, she held VP positions in Customer Success and decided to leverage her expertise and run her own business. In this episode, you'll learn about: Kristen's career story from sales to customer success leadership Leaving the corporate world and starting her own businessTips and lessons from the entrepreneurial journeyPractical tips on selling as a Customer Success Manager: when to sell, how to sell without sounding 'too salesy'Follow Kristen___________________________________________________About Women in Customer Success Podcast:Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. In each episode, podcast creator and host Marija Skobe-Pilley is bringing a conversation with a role model from across the industries to share her inspirational story and practical tools to help you succeed and make an impact.Follow the WiCS Podcast:Subscribe to the Newsletter WebsiteLinkedInMarija Skobe-Pilley, the Founder and HostInstagram: @womenincspodcastJoin the Women in Customer Success Network!Suggest a guest!__________________________________________________About Women in Customer Success Podcast: Women in Customer Success Podcast is the first women-only podcast for Customer Success professionals, where remarkable ladies of Customer Success connect, inspire and champion each other. Follow:Women in Customer Success - Website - womenincs.co - LinkedIn - linkedin.com/company/womenincs - Instagram: https://www.instagram.com/womenincs.co/ - Podcast page - womenincs.co/podcast - Sign Up for PowerUp Tribe - womenincs.co/powerup Host Marija Skobe-Pilley - Website - https://www.marijaskobepilley.com/ - LinkedIn - https://www.linkedin.com/in/mspilley/ - Coaching with Marija: http://marijaskobepilley.com/programs - Get a FREE '9 Habits of Successful CSMs' guide https://www.marijaskobepilley.com/9-habits-freebie