White Swan

Sarah Binder: How Pizza Hut Handled The Covid Crisis

from White Swan | Published 2/24/2021

In episode 4 of White Swan, The Crisis Podcast, Gavin Megaw talks with Sarah Binder, Chief Development Officer at Pizza Hut. When the Covid-19 crisis first hit, every business had to react quickly to cope with a changing business environment. Pizza Hut were no different – with restaurants closed and an increased demand for takeaway food, they had to shift focus, educate and reassure delivery staff, and implement new processes in double-quick time. Gavin and Sarah talk about how the business has managed to cope with a very different year, from understanding the new language of a pandemic, to juggling the many elements of a fast-moving crisis for a business with so many different global elements – starting with the importance of that very first message to stakeholders. See acast.com/privacy for privacy and opt-out information.

Om Podcasten

A crisis can come in many forms. But whatever it looks like, one thing is certain: businesses need to be prepared. White Swan: The Crisis Podcast sees host Gavin Megaw joined by Gary Cleland of Hanover and Karen White of National in Canada to talk with a super special guest to look at crises from all angles to explain how senior business leaders stay on top of things during those tense, headline-making moments.Each episode of White Swan will feature an in-depth conversation with a senior figure from the world of business, who will tell us about their crisis experiences, give you the lessons you need to hear, and emphasise the importance of a nice cup of tea and a sit down.White Swan is brought to you by Hanover Communications. Find out more at HanoverComms.com. See acast.com/privacy for privacy and opt-out information.