White Swan

Phil Maher: The Three C's of Crisis Management

from White Swan | Published 12/8/2020

This week we’re joined by former Chief Operating Officer of Virgin Atlantic, Phil Maher. Phil talks us through his crisis approach, and explains his “three c’s” of crisis management. We’ll hear in depth about how a trip to the ice skating rink with his son was interrupted to deal with an emergency landing at Gatwick – and how Phil and his team managed the communications around a story that led news coverage for hours in the run-up to Christmas.You can see the videos of the VS43 emergency landing here: https://www.youtube.com/watch?v=ZqDP-FMgTy8 (from the runway) https://www.youtube.com/watch?v=R87xvvUQ6VE (from inside the plane). See acast.com/privacy for privacy and opt-out information.

Om Podcasten

A crisis can come in many forms. But whatever it looks like, one thing is certain: businesses need to be prepared. White Swan: The Crisis Podcast sees host Gavin Megaw joined by Gary Cleland of Hanover and Karen White of National in Canada to talk with a super special guest to look at crises from all angles to explain how senior business leaders stay on top of things during those tense, headline-making moments.Each episode of White Swan will feature an in-depth conversation with a senior figure from the world of business, who will tell us about their crisis experiences, give you the lessons you need to hear, and emphasise the importance of a nice cup of tea and a sit down.White Swan is brought to you by Hanover Communications. Find out more at HanoverComms.com. See acast.com/privacy for privacy and opt-out information.