Visual Leadership: Tactics & Tools That Drive

What’s missing from the Toyota Temple and its many clones? Why aren’t stairs, four pillars, and a roof enough? This week, Gwendolyn Galsworth, your host and visual expert, completes her treatment of her Operations System Improvement Template, constructing the bottom two levels during the show: Tactical Targets and the Methods/Tools that drive TIME out of the equation. Which improvement targets are mission-critical—and which are optional? As Dr. Galsworth explains, an organizing template is of little importance unless a link can be forced between the customer and the improvement direction of the enterprise. Without a laser focus, a company may simply engage in improvement activity because: “Everyone knows better makes us best.” That kind of logic may work on a day-to-day level but it will mislead us when we attempt to engage a macro-strategy. Listen as Gwendolyn walks you through your six tactical choices and how they link to what is/is not in your tool chest. Tune in/learn more.