Sustain-4: Customer-Driven Visuality

What happens AFTER the Visual Where (“5S”) is in place? Do visual contributions from value-add associates stop? If no, then how do line employees continue to visually build a robust operational language for day-to-day work? That’s the topic of this week’s Visual Workplace show. In it, your host and visual expert, Gwendolyn Galsworth, explains how operators can extend their visual thinking to new areas of challenge: motion triggered by information needed by internal (and later, external) customers and suppliers. She calls this extended or advanced visual thinking: “Customer-Driven Visuality,” one of the keys to sustainability through visuality. In this fourth show on SUSTAIN, Galsworth answers the double-sided question: How do we use visuality to anchor and sustain continuous improvement—and to also improve and extend visuality itself? When do, continuous improvement becomes a way of life in the company—and, with it, a spirited and engaged workforce. This is an Encore show.