Special Encore Presentation: Leave The Grouches Alone

What are realistic expectations about how people should and do respond to your splendid new improvement initiative? Should you get your hopes up? Should you remain detached and neutral? Or should you gird your loins for battle? In our show this week, your host and visual workplace expert, Gwendolyn Galsworth, discusses what she has discovered over three decades of implementations: that people will respond to change in one of three ways. They embrace it. They resist it. Or they do not have an opinion about it one way or the other; they are neutral. We call this threesome: The Rowers, Watchers, and Grumblers. And they offer us a perspective on the I of the I-driven approach to workplace visuality. Tune in this week and hear Gwendolyn share the telling difference between inertia and resistance and the most effective way of handling the grouches. Learn what not to do and what happens when individuals are allowed, even encouraged, to be themselves, with no fear of penalty.