Let’s talk about CX, baby

Can the customer experience offered by financial services ever rival that of our favourite apps and services or will innovation always be limited by rules and regulation? Or, in other words: Does the financial services experience suck? That's the upfront question for product design experts Josh Guest, CEO at digital design consultancy Transpire, and Amir Ansari, head of product design at financial technology company Iress. In this episode they talk to comedian Olga Koch about their most amusing and frustrating customer experiences and the secret to building financial services experiences people truly love. What's been your best and worst financial services experience? Share it at [email protected].  Get bonus content from the episode including more from our guests plus our guide to creating a financial servcies experience people love on the upfront blog at iress.com/upfront.  See omnystudio.com/listener for privacy information.