Episode 2 - Do the UX Chillhop with your Customer Service Team

Havana Nguyen, a UX designer at Commissions Inc, first experienced the magical power of the Internet at age 12 when her Sonic the Hedgehog website became one of the top fan sites for this speedy creature. From there, her path to UX took many twists and turns, all of which have influenced how she works today. For example, after working as a customer service representative, she has a unique view on how to involve these roles in the design process. We also have a ton to learn from Havana when it comes to managing our creative impulses and boundless curiosity (the curse of many UX designers). She’s a character artist for an award-winning comic, a YouTuber, a jujitsu fighter, and a blogger. But with some simple hacks, she manages to give all her interests the attention they deserve. Not only is Havana’s story fascinating and inspiring, it’s incredibly useful. Enjoy! Resources and links... More on Havana: http://www.havananguyen.com/ Kamikaze: https://kamikazeanimated.com/comic/ NNG Newsletter: https://www.nngroup.com/articles/subscribe/ Havana’s interaction flows article: https://uxplanet.org/an-introduction-to-interaction-flows-a4f783402529 Micro interactions by Dan Saffer: https://www.amazon.com/Microinteractions-Full-Color-Designing-Details/dp/1491945923 Steal Like an Artist by Austin Kleon: https://www.amazon.com/Steal-Like-Artist-Things-Creative/dp/0761169253 Sophia's force prioritization (OOUX) article: https://alistapart.com/article/object-oriented-ux Chill hop for your Workshops: https://www.youtube.com/watch?v=M8HDvTuctOU --- Support this podcast: https://anchor.fm/uxhustle/support