#80 Elevating employee experience: Director of EMEA Solutions at Qualtrics, Sally Winston
When we think about the success of a business, we think about stats, popularity, and growth. But what about the employee? Our guest this week is focused on prioritising the people, as the Director of EMEA Solutions at Qualtrics, Sally Winston joins Gareth to discuss the exciting world of employee experience (EX). With a background in psychology, Sally is passionate about ensuring her leadership is marked by empathy, as she believes that treating each employee as an individual is the key to a successful business, no matter how big the head count. This conversation explores how the world of EX interacts with technology, and how both AI and psychometric systems can help us know more about ourselves and how we interact with our workspace. Time stamps What good leadership means to Sally (02:20) How Sally started out (04:30) Employee experience vs. customer experience (11:00) The greatest difference between millennials and Gen Z in the workplace (14:39) How much do psychometric systems reveal about ourselves? (25:25) Qualtrics ‘TACOS’ values (29:04) AI and EX (32:27) How Qualtrics is embracing the age of AI (37:00) Sally’s advice to her younger self (41:25) *Book recommendation: ‘So Good They Can’t Ignore You’ by Cal Newport So Good They Can't Ignore You: Amazon.co.uk: Newport, Cal: 9780349415864: Books *