Ep 124 The Importance Of Life Experience In Surveying With Hannah Howard-Jones

Hannah Howard Jones is the Director of Asset Management for Home Group, a housing association with over 58,000 rented and home ownership properties, combining integrated housing, health and social care in supporting their customers to fulfill their aspirations and live independently. Hannah's a chartered residential management surveyor with over 15 years experience in agency and client-side roles, across both the public and private sector. In this episode, we talk about Hanna’s career journey and how her life experience affected her trajectory as a surveyor. We discuss the importance of understanding the built environment and people inhabiting it, the role of emotional intelligence in dealing with the challenges of housing repair and disrepair claims, how utilising the date can ensure compliance and quality in property management, and the significance of visibility, inclusivity and fairness in the housing sector and property professions.   What is Covered:  (00:00) The role of a chartered residential management surveyor (05:15) Hannah’s experiences prior to becoming a surveyor (09:33) Her current role at Home Group  (14:00) The significance of property and asset management (17:00) Surveyors’ detective work and dealing with repairs and disrepair claims   (21:00) The need for education on how to be a responsible tenant or landlord (23:39) The fundamental significance of access to quality housing (31:00) Hannah’s experience of co-chairing a conference and representing the sector (38:18) The importance of creating an inclusive environment in the housing sector (44:05) The need for emotional intelligence in dealing with customers and colleagues (53:30) Addressing biases in property professions  (57:56) The importance of listening and understanding the needs of customers (01:03:04) How to utilise data to improve compliance and quality in property management Resources:  Home Group https://www.homegroup.org.uk/  Connect with Hannah Howard-Jones on LinkedIn https://www.linkedin.com/in/hannah-howard-jones-mrics-05584465/  Learn more about Awaab’s Law https://www.housing.org.uk/resources/awaabs-law/  Tina Paillet “Why we need a built environment GCSE to inspire the next generation of professionals” https://www.bdonline.co.uk/opinion/why-we-need-a-built-environment-gcse-to-inspire-the-next-generation-of-professionals/5131605.article  Samantha McClary “Male, pale and privileged: welcome to real estate” https://www.egi.co.uk/news/male-pale-and-privileged-welcome-to-real-estate/  Ryan Parke - The Science of Men’s Mental Health https://www.lovesurveying.com/podcasts/the-surveyor-hub-podcast/episodes/2148287598  Buy me a Coffee https://www.buymeacoffee.com/thesurveyorhub  The Surveyor Hub Community - Facebook https://www.facebook.com/groups/the.surveyor.hub.love.surveying/