Station Plans for Accidents: improving customer care

In this podcast Sara Sherrard and Tom Moran talks about failings in customer care and the improvements implemented after Sara's mother suffered a fatal accident at Mill Hill Station.Sara Sherrard's mother, Priscilla Tropp, died following a fall down a station staircase. Tom Moran is now the MD at Thameslink and Great Northern Railways. Sara describes her experience as she learned the details of her mother's accident, treatment and what happened around the Coroner's Inquest. Tom talks about hi...