A PM's guide to work with Customer Success

During this interview with Abby Hammer, Head of Products and Customer Success at Churn Zero, we explored the connection and the relationship between Customer Success and Product management in a tech company that wants to keep innovating. Abby shared with me her internal process of building this intersection and gave me practical examples of how Churn Zero, collects, prioritises feedback and translates it into product changes. Key Takeaways: - How to become a customer-driven company - What to do with the customer feedback - How to set up a healthy intersection between Customer Success and Product The interviewee: Abby is the Head of Products and Customer Success at ChurnZero. The interviewer: Aggelos Mouzakitis is the founder of Growth Sandwich. He created Growth Sandwich, back in 2017 with a sole vision: to help promising early-stage teams get their products to market in a solid manner. He has worked or trained more than 500 marketers and founders on how to get to the market with the right mix of tactics and a product that drives engagement and happiness. About Growth Sandwich: Growth Sandwich is the first European Product-led Go-to-Market Strategy agency. We specialise in helping SaaS products and businesses that operate in the subscription economy. Our approach is 100% customer-centric and we help post-Product/Market fit companies establish a repeatable selling motion and recurring revenues.

Om Podcasten

Launching, organising and going to market with your new product has become really difficult. In this podcast, we are featuring the top product-led experts in the world to share the best product-led practices with the world. You will get hands-on advice and learn tactics that top experts and products are using to grow in the Product-led era. The podcast is powered by Growth Sandwich (www.growthsandwich.com).