Daily Briefing Live – June 10, 2020

Resources Mentioned in Today's EpisodeMcKinsey & Company COVID-19 Response CenterMcKinsey & Company Research: Helping US healthcare stakeholders understand the human side of the COVID-19 crisis Key TakeawaysMcKinsey & Company ResearchOur research focuses on the person as a whole, to understand how COVID-19 has affected them.  There has been an improvement since March, but there are still 53% of respondents in our latest survey who felt they were either anxious, depressed, or both.  The data shows levels of anxiety and depression increasing for individuals in their mid 80’s.From this, we can see that the age group that has the most need is experiencing the most distress out of the entire population.We’ve seen that 70% of individuals are accessing care for their mental health through telehealth during this time.12% of people have either lost their health insurance or are about to lose their health insurance.20% of individuals report they haven’t received communications from their healthcare provider.Proactive outreach from their healthcare provider was the most significant indicator of how to get consumers to receive needed care or come in earlier for their care12% of consumers have not gotten the care they need due to:Not feeling safe in in-person environments.No exposure to telehealth.Other.How to Support ConsumersIt’s essential to think about the design of your benefits so that people get care when they need it.Consumers are requesting copays and deductibles to be waived for COVID-19 testing.There’s an opportunity for providers to explain what costs will include upfront so that they can set up a payment plan or reduce the amount for patients during this time of transition.