Resolving Customer Complaints

In this episode, Louis Massaro shares how to resolve customer complaints in your moving company. You’ll learn: What Louis’s process is for resolving customer complaints How to make sure everyone on your team is aware of any customers who are unhappy Why customer complaints are valuable and can help you identify the areas where your company needs to improve What happens when a customer complains in your moving company? Do you have a process to resolve the complaint? What a lot of moving company owners do is if the customer's not calling and calling, they're like, "All right, they're not calling. I guess everything must be fine." Then a one-star Yelp review pops up. Everything's not fine. Last week Louis shared how to prevent complaints in your moving company, and this week’s episode of the Moving Mastery Podcast is all about resolving customer complaints if they do happen to occur. Louis shares his Complaint Resolution Process that he used in his company and he walks you through all the steps to quickly resolve any customer issues before those negative reviews start to pop up. Your goal should be to have full awareness of what's going on with any customer that's NOT 100% HAPPY with your company. Otherwise, it won't get resolved. If you deal with them and you address them, you could resolve it and move past it. It's when you don't deal with it that the people get really pissed off, and then it becomes a bigger issue. Check out the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com