Preventing Customer Complaints

In this episode, Louis Massaro shares how to prevent customer complaints in your moving company. You’ll learn: What areas to focus on in your company to prevent customer complaints How your attitude towards customers affects your employees' ability to provide the best customer experience Why you are responsible for your customers and the service they receive Are you receiving customer complaints in your moving company this summer? Do you know exactly what you need to do to prevent those complaints? Your goal in business is to always create RAVING FANS out of your customers and consistently provide them with great service to ensure that your company is their first call every time they, or their friends and family, need to move. And as the owner of your moving company, it’s your responsibility to make sure the customer receives everything they need, from the time they booked the move to the time your truck pulls away from their new house. But, as you know, if the customer does not receive the service they expected they are likely to complain or post a bad review.  In the latest episode of The Moving Mastery Podcast, taken from one of Louis’s popular 3-day seminars, he shares his strategy for preventing customer complaints. Customer complaints are a result of a lot of little things that should not be happening in your business. And in order to prevent them, you need to be proactive. From inconsistencies in your sales and service, missing notes in your CRM, or a lack of employee buy-in, there are a lot of moving parts that if not looked at will result in your customers being unhappy. If your attitude towards the customers is “Hey, it’s the moving business, there will always be some customers who complain.”, then that's how your employees are going to act as well. But if you're taking a proactive approach to preventing complaints and letting your team know that it's not acceptable… That buy-in starts with you. Listen to the episode now and go download the last few episodes too! Updates: ***NEW MEMBER LEVELS*** Moving CEO Business Program There are now three levels of membership to the Moving CEO Business Program. This is the program where Louis teaches you how he did E-V-E-R-Y-T-H-I-N-G! Become a member at the Basic, Business Builder, or Pro levels and start growing your business today starting at $97/month! Go to www.members.louismassaro.com/moving-ceo-business-program for details. Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow Louis on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com