Customer Service Best Practices for Moving Companies

In this episode of The Moving Mastery Podcast, Louis Massaro shares how to systematize your customer service in your moving company.  You’ll learn: Why you must consistency from the sale all the way to the service in your moving company What you can do before, during, and after the move to ensure that your customers are satisfied with your service How to get more 5-star reviews We see a lot of great moving companies out there that have integrity, they care about their customers and they really run a great business, but they get caught up because they don’t have their customer service process in place. No matter how good you run your business, there will be some problems from time to time. Complaints, damage claims, unhappy customers… These are all part of the business. So, it’s important to find a way to reduce them, handle them systematically, and use those issues as opportunities to improve and make your moving company better. In this eighth episode of the Moving CEO Scaling Series, Louis shares how to systematize your customer service. He gives you five of his best tips for minimizing customer complaints and making sure that your entire customer service process is on point. When a complaint does come in it can be easy to take it personal. Which is totally understandable, but the key is to get past that place and see that if you could just systematize your complaint process to where when the complaint or a claim comes in, here are the exact steps that happen, and you resolve it quickly and move forward. It will make everything run so much more smooth and not throw off the rest of your operation. Learn how to get your customer service process to be steady, consistent, and ready to grow with you as you grow your business by watching Customer Service Best Practices for Moving Companies now! Go and download the last few episodes as well! Subscribe to Louis’s YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Go to www.LouisMassaro.com/6stages Follow Louis on Instagram for daily tips and motivation. www.Instagram.com/LouisMassaro ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”.

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Take your moving business to the next level with Louis Massaro, the #1 Business Strategist and Success Coach for moving business owners. In this podcast, you’ll learn proven strategies and processes on how to reach higher levels of success in your company. Every week, Louis shares valuable insights, stories and expert interviews with takeaways you can implement in your business right away. You’ll also get a behind-the-scenes look and tactical training from Louis’s seminars and online training programs on how to improve each area of your moving business. Visit LouisMassaro.com to learn about Louis.