Best Of: Creating a Checklist for Your Movers

In this episode, Louis Massaro shares how to step up your moving company’s customer service by creating a “Perfect Move” checklist for your movers. You’ll learn: How your movers can make a great first impression when arriving at the customer’s home What is the best way to collect payment when the move is complete How to turn every customer into a raving fan of your company and earn their repeat and referral business in the future   What’s your idea of the perfect move? Do your movers provide the level and quality of service that you want them to on every job? Every moving company wants to send their movers out to provide a professional service and great experience for their customers. It’s not just, “Hey, guys, go out to the job and move their stuff.”, right? Not only do you want to be able to sell like you’re the best moving company in the world, but you also want to deliver that same professionalism when you’re actually servicing the move as well. Because, as we all know, there’s more to it than just packing up the customer’s furniture and bringing it to their new home. Consistently providing great customer service during moves doesn’t have to be that difficult if you just take the time to lay out exactly what you expect from your movers when they’re at the job site. In this episode, Louis discusses everything from how to greet the customer and make a great first impression when arriving on the job to the best way to collect payment and persuade the customer to film a testimonial video praising your moving company when the move is finished. Use Louis’s framework and add your own steps and guidelines to create a “Perfect Move” checklist for your movers to help make your customers raving fans of your company and earn their repeat and referral business in the future. Step up your customer service to the next level and have every job running more consistently and smoothly by listening to Creating a Checklist for Your Movers now! MOVING CEO LIVE 2020! The only seminar in the world that gives moving company owners the tools, strategies, and processes proven to attain higher levels of success and profitability in their moving company. April 2nd-4th, 2020. Go to www.MovingSeminar.com for details. Subscribe to my YouTube channel for more tips on growing your moving company. Get free on-demand video training on how to book more moves and learn The 6 Stages of a Moving Company Sales Machine. Follow me on Instagram for daily tips and motivation. ABOUT Louis Massaro is the world’s leading moving business trainer and success coach. He’s the founder and CEO of Moving Mastery, a training, coaching, and education company dedicated to helping moving company owners, managers and employees reach higher levels of success in their business. Through his coaching programs, online training and live seminars he’s helped hundreds of people unlock their full potential by giving them the strategies and systems to take their moving business to the next level. Louis opened his first moving company at 19 years old with two rental trucks and after overcoming many challenges and struggles, he went on to build a $20 million a year business. His company, Neighbors Moving & Storage had locations nationwide performing local moves, long-distance moves as well as storage. After 16 years of success in the moving business, Louis sold his companies and is dedicated to helping others “Profit in Their Business and Thrive in Their Life”. Meet him at LouisMassaro.com