Communications & Behavioural Specialist on the right way of apologising

It's the one word that can automatically repair relationships, defuse tension and encourage forgiveness, but for many, saying 'sorry' is an impossible task. According to experts, there is a right way to admit your wrongdoings and how you apologise can make a very big difference. For more, Communication & Behavioural Specialist Grazina Fechner joins.   See omnystudio.com/listener for privacy information.