Learning From A Show Failure

In this week’s podcast episode Paula and Charlotte are talking about a recent show they exhibted at and learnings from it. Grab your ticket for Virtually Limitless - https://hopin.com/events/virtually-limitless/registration What you sell is what you sell - For example, if you say you can install a water feature but you don’t normally do it and it went wrong, you should’ve reccomeded someone or said we can’t do it because it is not the client’s fault. Good customer service and winning a customer back - Listening and understanding your client’s frustrations. Try to see things from their point of view with an honest conversation and work out how you can put it right. Communication - If you’re going to say something make sure it is true because if a client finds out you are lying they will lose all trust. Staffing - Having staffing issues cannot be an excuse! Having everything in writing - Make sure you keep all emails to refer back to if they try to say you didn’t tell them things. For example, a supplier had a delay on a delivery so that if you have an issue with the client you can show them what the supplier has said. TOP TIP: Getting the customer to sign contracts. Paula uses Docusign so that if the client thinks they are getting something different you can show they have signed the contract which says exacty what they’re getting. Send us a DM on Instagram with any questions you would like us to answer in an episode - @thelimitlesslandscaperspodcast. Not a TLC Member yet? Click the link to view the waitlist - https://thelandscaperscircle.co.uk/waitlist/ Follow TLC on Instagram: @TheLandscapersCircle Follow Podcast on Instagram: @thelimitlesslandscaperspodcast Follow Charlotte on Instagram: @charrussellx Follow Paula on Instagram: @warmanpaula