Dealing With Difficult Customers & Your Mindset

We are really excited to share this episode with you, on todays’ show we are talking with John Cassidy-Rice a specialist in Neuro-Linguistic Programming (NLP)and coach at Training Excellence. We thought it would be a great podcast episode based on an issue that has cropped up for one of our TLC members recently with regards dealing with customers.Why are we sharing this with you guys? Well we think you can benefit from hearing how to improve communication, develop a positive mindset and keeping motivated in difficult circumstances. It all begins with your mind and looking at your values and your beliefs.This show is for anyone who lets situations affect their mindset and motivation (who doesn’t?). Even if you think this is a bit ‘out there’ have a listen as I think everyone could learn a thing or two about NLP and how to build a great business based on your own set of values. It’s an interesting episode and had a lot of key points to takeaway, ponder on and make changes to yourself and your business.“Ask for what you want to happen, not what you don’t want to happen”“Be a bit more forgiving to people”“Run your business by your own values”“Values have an impact on profit”KEY TAKEAWAYS•The conscious vs the un-concious mind•Words are secondary•Visualisation is powerful•Values vs Beliefs•Cause & effect beliefs•Communication•Think of others•MotivationVALUABLE RESOURCESThe book mentioned in the episode: ‘From Good to Great’ by Jim Collins If you want to find out more about John:https://www.linkedin.com/in/johncassidyriceIf you want support, answers and help with your business, then you need to be a TLC member join our waitlist here: https://www.thelandscaperscircle.co.uk/waitlist/We also have a FREE three-part webinar series specifically for designers dropping onto your computer screens. Part 1 is on Monday 20th July at 8pm! Sign up to save your seat, spaces are limited so don’t miss out click here to register: https://www.thelandscaperscircle.co.uk/garden-designer-masterclass-series/Any questions email us: [email protected]