#56 BP Chargemaster's drive to continually improve with guest Richard Matheron

Richard Matheron is the Quality and Continuous Improvement Manager at BP Chargemaster. He’s had a long career as a quality professional and hands-on Manager, with his background mostly being in engineering and manufacturing management. Currently, Richard is working for BP Chargemaster helping them transform themselves from an SME to an international world-class business. BP Chargemaster is the UK's biggest name in electric vehicle charging. They design, build, sell and maintain the most popular charging units in the country, and have begun to expand their business worldwide. Today, Richard is here to discuss his experience with implementing ISO 9001 (Quality Management) and ISO 14001 (Environmental Management). These have been a fundamental component in his management of transitioning the company from an SME to an international organisation. Richard explains  why these ISO’s are so necessary, and why it's so important that a company has someone who can focus on continuous improvement within their business. He reiterates the importance of people to not be afraid of change and discusses  some of the most effective ways to carry out positive improvements within your organisation. He explains the ways having a priority board and suggestion box can help to drive continuous improvement, and how often the best solution for an issue isn’t a complicated one but is one of the simplest... Website: www.bpchargemaster.com Mobile phone: 07813098736 Email: [email protected] You’ll learn How the demand for electric charge vehicles is changing. The types of tax incentives and grants that are available for businesses who use electric cars. Why digital security is more important now than ever before. How to grow your business from an SME to an international organization. The most effective ways to drive continuous improvement. The best ways to track the effectiveness of new improvement measures. How ISO 9001 and ISO 14001 have helped Richard. Resources Blackmores BP Chargemaster Egonomics In this episode, we talk about: [00:30] Who Richard is, what he does for a living, and what he’ll be sharing with us today. [01:50] The types of dance that Richard teaches in his free time. [03:44] BP Chargemasters position in the electric vehicle charging market. [04:55] How demand for electric cars has changed over the last year. [05:39] The tax incentives and grants that are available for businesses for using electric cars. [07:14] What Richard does as the Quality and Continuous Improvement Manager at BP Chargemaster. [10:05] The value of data and the importance of digital security. [12:29] How to best manage a company that’s growing from an SME to an international enterprise. [18:22] The way Richard drives continuous improvement at BP Chargemaster. [20:43] What ‘8 D’ is and how it can help to identify the causes of problems and the best ways to improve on them. [25:06] How Richard tracks the different improvements that he puts in place. [27:27] The book Richard recommends to those working in the business world. If you need assistance with implementing ISO 9001 or ISO 14001 – Contact us!