#32 How to provide Epic Customer Service

Leading on from our episode last week on Star Seller Badges - Lynsey and Anna look at customer service as a whole. The girls have a good old discussion on what's important to them as buyers and how they bring those importances inside their own personal Etsy shops. Lynsey talks about her mission and values and how this impacts how she sells her products and Anna speaks on providing assistance, sign posting and problem solving. They both also touch on the subject of equality and representati...