TGE #55- Get Your Moments Of Truth In Order

The backbone of your work is the process you repeatedly use to deliver a product or service to your customers. And the experience your customer has in engaging with that process will cause them to form either a positive opinion about you or your department or company, or form a negative opinion. In this podcast, George talks about how to make sure those processes work for you and help you make the experience of your customers the best it can be.  Even if you are an employee in a company, this is relevant to you. This podcast is brought to you by: Soarent Vision Pty Ltd, and George’s 9 Skills Factory professionals education platform.