Becoming a better communicator with Director of Residences Fiona Spence-McNeil

Director of Residences Fiona Spence-McNeil is known by her colleagues as the "Fiona whisperer" — but she earned her reputation as an effective communicator after years of hard work. She says becoming a better communicator rests on your ability to listen. In this episode, Fiona shares her strategies to help her fellow estate managers, including: How to talk someone down from a "10" so you can have a calm, productive conversationHow to communicate with everyone, from an entry-level ...