Kristi Faltorusso, VP of Customer Success at IntelliShift - Switching from reactive to proactive CS
The Customer Success Channel - A podcast by Planhat & Anika Zubair
Categories:
In this episode, our host Anika Zubair chats with the inspiring Kristi Faltorusso, VP of Customer Success at IntelliShift, on switching from a reactive to proactive CS. When establishing their CS team, many organizations start with a reactive business strategy, responding to unanticipated issues only after it occurs. Shifting the mindset to a proactive strategy can enable the team to anticipate those issues, therefore eliminating the problems before they appear. So, how do you make that shif...
