Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
The Customer Success Channel - A podcast by Planhat & Anika Zubair
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In this episode, our host Anika Zubair chats with Harini Gokul, Head of Customer Success at AWS about her experience of shaping and building CS as a value realization. Shifting from defense to offense in Customer Success is not a simple task. But to help your customers achieve their business goals, you need to have a proactive mindset and not a reactive to-do-list. So, how do you make a move and find the time to focus on the offensive? And what are some metrics that companies should focus on...
