Cristina Fonseca, Co-Founder of Talkdesk - How Machine Learning Can Empower Customer Success Managers

There’s a new buzz word (or phrase really) humming in everyone’s ears...machine learning. We’ve all heard about it or read some articles on what machine learning is trying to accomplish and how it will start to replace the work of humans, as well as how it can help us work smarter and better. And this can cause some worry or confusion for those of us who work in the SaaS industry. What is machine learning capable of today and what do we hope to be able to accomplish with it in the future? Wha...