Adrian Beck, Senior Director of CS at Tanium - Scaling a Customer Success Organisation
The Customer Success Channel - A podcast by Planhat & Anika Zubair
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Our host, Anika Zubair talks to Adrian Beck, Senior Director of Customer Success at Tanium about his experiences growing the Customer Success organisation from 15 people to 70 people in 7 countries over 3 years! As any Customer Success leader knows, recruiting strong CS team members is incredibly challenging. Firstly, CS is fast growing but still a young profession so the pool of experience is small, secondly there are many different forms of Customer Success Management from high touch to pur...
