98. The End-To-End Transparency Trend w/ Nina Simosko

Cannabis dispensaries, being designated essential during the COVID-19 pandemic, have had to pivot how they interact with customers. From online delivery to seed-to-sale tracking, businesses in the cannabis, hemp, and CBD space care deeply about providing a customer experience that is, above all, transparent.   In this episode, I interview Nina Simosko, Chief Commercial Officer at Akerna, about transparency in the customer experience for cannabis dispensaries.   Listen in as Nina and I discuss…   - Why the trend toward transparency is here to stay   - How Akerna came to receive inquiries about garbanzo beans and leafy greens   - How to adapt culturally to pandemic-based challenges in the employee experience   - What the role of a Chief Commercial Officer is   - What Nina learned in large companies that serves her well today   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.