50. The Ethics of AI - Customer Persuasion vs Customer Coercion w/ William Ammerman
The Customer Experience Podcast - A podcast by Ethan at BombBomb - Tuesdays
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Human domination by superintelligences is pretty much the thing to be talking about, ever since the Golden Age of Sci-Fi. Has the passage of nearly 70 years since then made us more or less susceptible to Alexa, Cortana, Siri, and others like them?
That’s what William Ammerman, author of The Invisible Brand: Marketing in the Age of Automation, Big Data, and Machine Learning and the EVP of Digital Media at Engaged Media, came onto my podcast to explain.
We got into discussion about voice, AI, and machine learning, all of which are doing their part to draw us humans into empathic relationships with our devices... even while those devices are becoming better equipped to influence and persuade us. I mean, when a 4-year-old can use voice to search millions of songs in a music library — all without being able to read — then AI has come a long, long way from world domination.
Listen to this episode of The Customer Experience to hear William talk about what he means by invisible brands and how they massively impact marketers and consumers. You’ll also hear about:
- Psychotechnology and how it affects your buys
- “Googlenoia” (Google + Paranoia)
- How chain stores know whether you’re pregnant (before you tell your dad)
- Persuasion has become a science — but has it become an artificial intelligence yet?
We’ll also talk about what you’ll read about when you open The Invisible Brand.
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