28. No, Your Customer Isn't Always Right w/ Jaime Casap
The Customer Experience Podcast - A podcast by Ethan at BombBomb - Tuesdays
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Today’s guest is Jaime Casap, Chief Education Evangelist at Google.
Jaime helped launch G-Suite and other applications in schools, and he sincerely believes that education can disrupt poverty and transform lives.
In this episode, Jaime talks about what Google’s doing that didn’t seem possible five years ago, why he thinks the customer is always wrong, why “What do you want to be when you grow up?” is the wrong question, and how companies should prepare for the arrival of Generation Z.
