192. Today’s Path to Tomorrow’s Revenue w/ Ethan Beute
What can we learn from a deep dive into connecting, communicating, and converting more effectively — despite the challenges of digital, virtual, and online spaces — from people who are out there doing it every single day?I’m Ethan Beute, Chief Evangelist at BombBomb and host of The Customer Experience Podcast.In this episode, I share four takeaways answering that question, which I learned from researching the Wall Street Journal bestselling book Human-Centered Communicationwith Steve Pacinelli. My presentation includes clips from several of the experts we featured, including Lauren Bailey, Shep Hyken, Dan Hill PhD, Mario Martinez Jr., Morgan J Ingram, Julie Hansen, and Adam Contos.Listen to how to turn today’s path into tomorrow’s revenue with human-centered communication techniques:Restore human emotion to our impoverished experiences onlineBalance the tech touch and the human touchFocus on outcomes, not systems, processes, or goalsValue the immeasurable Resources:See the full presentation with visuals here: https://youtu.be/bqtVXvJOeT0 Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.