183. Building a Customer-Centric Organization w/ Sam Jacobs

The process from here to there is full of failure. Today’s guest is a founder and CEO whose life changed when he recognized that failure actually means experience that he can use to help others.In this episode, I speak with Sam Jacobs, Founder & CEO at Pavilion, about realizing his entrepreneurial dreams based on openly sharing best practices, ideas, and strategies with peers.Sam and I talked about:What actions a company with humility will takeHow Pavilion grew out of Revenue CollectiveWhy a vision should inform valuesWhat the independence of the professional truly looks likeHow Sam built Pavilion with diversity and customer-centricity  Check out these resources we mentioned:Join PavilionSam Jacobs on LinkedInJim Sharpe on LinkedInFeetures running socks  Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.

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Creating and delivering better experiences for our customers is the single most important thing we can do today. Learn how Sales, Marketing, and Customer Success leaders create internal alignment, achieve desired outcomes, and exceed customer expectations in a personal and human way. The Customer Experience Podcast explores this challenge at various stages of growth as we all work together on the customer journey from acquisition to advocacy. Each episode features topics like: personal touch, human touch, customer journey, lifecycle marketing, sales process, customer service, customer success, raving fans, video email, video communication, B2B sales and marketing, personalization, automation.