103. Building Relationships With Your Customers’ Customers w/ James Lloyd

Two sets of customers don’t equal just two customer experiences. Customer experiences are myriad — especially in B2B healthcare technology, where your customers can grow 5x in a month.   In this episode, I interview James Lloyd, Co-Founder and CTO at Redox, about serving both his customers (healthcare software vendors) and his customers’ customers (health systems).   James talked with me about:   - Managing multiple user experiences   - What healthcare can learn from other markets & vice versa   - The wild & mysterious world of telehealth   - What is the cynefin framework, anyway?   Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.