1-800-Flowers.com Leverages AI as Business Blooms

The ConversAItion - A podcast by Interactions LLC

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With most in-person celebrations off the table, people nationwide are leaning on contactless gift-giving to stay connected to families and friends from afar. May Ng, Senior Director of Customer Experience Technology at 1-800-Flowers.com, joins Jim to discuss the spiking demand for gift delivery, and how AI has helped manage the surge.

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