Episode 144: Connecting The Manager, Employee, and Customer Satisfaction Chain
The 90th Percentile: An Unconventional Leadership Podcast - A podcast by Zenger Folkman Leadership - Wednesdays
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Details In this episode of The 90th Percentile, hosts BreAnne Okoren and Joe Folkman explore the powerful connection between leadership, employee engagement, and customer satisfaction. Drawing on research and real-world examples from companies like Sears and Zappos, they discuss how effective leadership drives employee engagement, which in turn boosts customer satisfaction and profitability. They also … Continued
