Episode 225: Driving Digital & Cultural Change with Jo Wickmasinghe, Chief Product & Technology Officer at BPP

Summary Jo Wickramasinghe, Chief Product and Technology Officer at BPP, discusses the major digital transformation the company underwent after 50 years in business. BPP, known for its professional qualifications in accountancy and law, expanded into other areas such as management, technology, and healthcare. However, the fragmented experience and outdated systems hindered scalability. Jo was brought in to drive a digital transformation and faced challenges in change fatigue and cultural shift. She built a team focused on making an impact, simplicity, ownership, driving value, learning culture, and speed. The team structure and processes prioritize collaboration and customer-centricity. Quick wins and evidence of impact have been the most satisfying part of the journey so far. Takeaways BPP, a provider of professional qualifications, underwent a major digital transformation to address scalability issues and fragmented experience. The challenges in driving the transformation included change fatigue and cultural shift. The team structure and processes prioritize collaboration and customer-centricity. Quick wins and evidence of impact have been the most satisfying part of the journey so far. Chapters 00:00 Introduction and Background 02:55 The Need for Digital Transformation 06:06 Challenges in Driving the Transformation 08:48 Building a Collaborative and Customer-Centric Team 11:53 Team Values and Culture 14:50 Structuring Teams and Processes 21:07 Future Plans and Innovations