24) Using good practice to improve consumer outcomes with Emma Bill and Tom Faulkner

In our latest podcast, Associate Director for Training Ed Reed, Analysts Tom Faulkner and Emma Bill come together from different locations to discuss the importance of energy supplier good practice in ensuring compliance and delivering good consumer outcomes. With Ofgem having moved towards more principles-based regulation, the trio discuss best practice examples from the regulator’s vulnerability reports as well as lessons learned from Ofgem’s compliance and enforcement work. The podcast fol...