Episode 130 – Maggie Pugesek – Phone Skills Tips & Why We Should Respond In Minutes

Building your Phone Call Skills for your Business with Maggie Pugesek Most businesses focus on everything but how to prepare their staff members for challenging conversations. This leads to a decrease in output. Maggie Pugesek hopes to change that! Join another Sterling’s Business Success & Coffee Podcast conversation with your favorite host, Simon Meadows, as Maggie Pugesek joins me. Maggie is the Co-Owner at C&M Coaching. She has trained thousands of people and designed bespoke word tracks for customer service departments in a wide range of industries. Her insights have been published in magazines. If your audience is interested in customer service, technical service, sales & collections, business development, or company culture – Maggie has valuable insights on communication that she would love to share. Tune in! In This Episode, You Will Learn About: [00:26] What’s in for you in today’s episode [03:48] What Maggie is drinking in during this episode [06:19] Why organic cold brew coffee is Maggie’s favorite brand [08:30] About Maggie’s C&M Coaching business and her latest improvement [10:47] How to make your ‘contact us’ button more effective  [15:17] Why you need to improve your business’ response time  [18:02] The weirdest phone calls Maggie has had in her ten years of experience [20:00] Making the best of phone calls for your business [23:34] Connect with Maggie today and find out more about her services [24:31] Kind of businesses that Maggie works with [27:56] Key take away lessons from Maggie to your business [32:35] Maggie’s next coffee dream location, time of the day, and why [33:18] In summary… Notable Quotes; * “Customer experience is the beginning of a sales journey with a customer.”* “The shorter the business response time, the more likely a successful sale is made.” * “Alot of people don’t get on the phone because of the fear of rejection.” Links: Website: https://candmcoaching.com/ Twitter: https://twitter.com/candmcoaching Facebook: https://web.facebook.com/CandMCoaching/ LinkedIn: https://www.linkedin.com/in/maggie-pugesek-8a025743/ *****Thank you so much for listening. You can check out this episode and others on Sterling’s Business Success & Coffee Podcast, a top-rated podcast that dives into personal and business areas of struggle and success, providing every listener with something to take away that you can use. You can also join FixThis.Com, to make the vital change to level up your business. Don’t forget to share!