Excellence Vs Perfection
Smart Cleaning School - A podcast by Ken Carfagno - Mondays
Perfectionism is a big problem in the cleaning industry. It took me over 15 minutes to say it in the podcast. It's really not that complex. Perfection is working hard to make YOU as happy as possible and you may never get there. Excellence is working hard to make THE CUSTOMER as happy as possible and you absolutely can get there. = How do you know if you've made them as happy as possible? You ask them how you've done. I consult with cleaning company owners all over the country and so many str...
