Employee Margin Provides Peace

We had an interesting conversation in our Smart Cleaning Tribe recently that I wanted to share. I'll play the full clip in the podcast, but here's the scenario. Kate is a very successful cleaning business owner with 18 cleaning techs (cleaners). On this particular Monday, she had 2 call out. It put Kate into crisis mode. Can you relate? What would happen if 2 of your cleaners called out or quit on you? As I listened to Kate describe her employee scenario, I thought of the term negative ...