Building a Diversified, Profitable Digital Bank with Starling

Today, regular contributor Lex Sokolin and I are joined by Anne Boden, Founder and CEO of Starling Bank, one of the original wave of app-only digital banks in the UK. Starling has built a diversified bank and achieved profitability for the first time in October, a rarity for digital banks. Originally a retail-only offering, Starling has built out business banking and banking-as-a-service offerings and now serves a wide varied of customers. In this conversation, Anne, Lex and I discuss Starling’s path to profitability, lessons for other digital banks, marketing and customer acquisition, and Anne’s new book on Starling’s first seven years. For all of our past episodes, and to sign up to our newsletter, please visit www.bankingthefuture.com. To subscribe to Lex’s amazing newsletter, please visit www.fintechblueprint.com. Thank you very much for joining us today. Please welcome, Anne Boden.