Episode 22: Rail Passenger Experience - targeting improvements

Rail and Road Pod - A podcast by Office of Rail and Road

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In this podcast Jacqui Russell, the head of our Consumer team, and Matt Westlake, who leads on accessibility matters, will both provide an insight into the recent work of their team who review the many aspects of the rail passenger experience. They also look ahead to a busy 2024.And Dr Ralitsa Hiteva talks about the value of her involvement with ORR's Consumer Expert Panel.