107: 7 Tips to Keep Coaching Clients Happy and Coming Back
Before we dive in, I’ve got a FREE gift for you because it’s been a hard year and you deserve this …Have you been wondering why your coaching business hasn’t taken off the way you hoped? There could be one or several things that need adjustment. Most likely it comes down to the wrong strategy or a lack of strategy somewhere.My free gift to you is a downloadable assessment called Coaching Business Checkup. It will reveal any holes in your strategy so you can do everything more effectively and earn more in your business.Get your copy of the FREE download at prosperouscoach.com/107.Now let’s dig into today’s Listener’s Choice episode …There’s plenty of information out there in training programs about how to coach. And there’s lots of attention out there on how to market and enroll clients plus the various tactics to earn well as a coach. But there’s little communicated to coaches about exactly how to serve your coaching clients well so they love the experience, come back for more and refer others to you. Client service goes beyond coaching skills but does stem from the way you market and engage your target audience from the get go.Your coaching client’s satisfaction in you and your program begins before they hire you and continues after they finish with you.If you’re following the guidelines I’ve given to you in episodes 62 through 77 in this Coaching Business Checkup series, then you’ll be strategically setting everything up for your coaching business in a way that guarantees satisfaction for ideal clients.And if you put in place specific things to ensure that people you attract are ideal for you, it will increase your clients’ satisfaction.Client service is another strategy point for creating a successful coaching business. And that’s why this is part of, and the LAST episode of, my Coaching Business Checkup series.Do you ever feel nervous with your clients and have performance anxiety during sessions? If you’re a new coach, that’s totally normal. And you want to apply awareness to be sure it’s a feeling that diminishes with each client.In my early days, I was so anxious about delivering value that I lost my personal power by inflating my role. And I ended up feeling drained instead of energized by sessions.Over the years I’ve given this challenge my daily awareness and made a lot of shifts.Happily, there are things you can do that both create value while also setting strong boundaries, which protect you and your clients. I’m about to share 7 main ways you can up your game in providing value.This will keep your clients happy and coming back for more coaching with you. #1 Cultivate Happy Coaching Clients Before During and AfterHappy clients start by being happy prospects. Ideally before they hire you, they already have a strong sense of your integrity, personality and exactly how you can help them. That’s why a content strategy is so important. Rhonda Hess helps new coaches leverage their zone of genius into a profitable coaching niche and launch with confidence. For VIP step-by-step support apply for Rhonda's VIP Coaching Business Breakthrough Program here and she'll be in touch to invite you a discovery call. Or if you're stuck on your coaching niche, grab a Nail Your Niche Strategy Session with Rhonda here.